The Mansion Casino Experience: Reviewed and Rated

Never Get Bored With a Wide Range of Games to Choose From

With a handpicked selection of over 400 games, visitors are treated to some of the most popular titles in the casino market today. Whether it’s slots, blackjack, roulette or even video poker, Mansion’s diverse selection will keep players coming back again, and again. Slots make up the majority of the operator’s games with more than 200 to choose from. Movie buffs will enjoy the themed titles with classics such as Gladiator, Dirty Dancing and Top Gun to choose from. The majority of the slots feature huge progressive jackpots which increase each time you play without the jackpot being won. The ever-popular Age of God series has four games featured and all of them are linked to one huge progressive jackpot which grew to ￡160,000 at the time of writing this Mansion Casino review. Bonus spins and free spin features cap-off a high-end slot experience.

Whilst slots dominate the overall games selection, Mansion have taken a lot of care in hand-picking from the best available online casino entertainment. The blackjack section features community favourites such as American, Live and Multiplayer Blackjack. However, it’s the newly introduced Cashback Blackjack that appears to be proving most popular with players with its modern take on the vintage card game. As for roulette, the operator has opted for a more classical selection featuring 20 variations including American, French and Live Roulette, meaning those rolling the dice will be sure to find the edition they want. In addition, there is a wide variety of other popular table games including sic bo and craps or poker games such as Tequila or Caribbean Stud Poker. If poker’s your thing, Mansion also offers 15 different Video Poker options to choose from. The casino generously offers players the opportunity to play for fun with Demo versions of most titles. This is a great way for new players to test out different options and see which you prefer before spending any real money. Unfortunately, they do not yet offer arcade or scratch games but the website has been recently redeveloped and new titles continue to be added on a regular basis.

Looking for that Personal Touch?

Offering live versions of all your favourites including roulette, blackjack and baccarat, Mansion has invested heavily in bringing your casino experience to life. With 10 different live suites, prepare to be charmed by experienced dealers who will take your game to a whole new level. Check out my review of the live gaming experience at Mansion Casino for more information on this gameplay style.

Prefer to Play on the Go?

The growing popularity of mobile gaming saw Mansion undergo a major overhaul in design making it now fully responsive and optimised for mobile users. In addition, the mobile app offers players a selection of over 80 titles to choose from.

Table Limits for Players of All Shapes and Sizes

Table limits are the minimum and maximum amounts that players can bet. With such a wide variety of games, it’s important to cater to the needs of a whole array of different players. Mansion achieves this by offering limits low enough for beginners and low-stakes players whilst also offering maximum limits high enough to entice the experienced high-rollers. The table limits vary from game to game. In roulette, the minimum limits range from 1c per stake to $1 per stake. For more adventurous players, the maximum limits range from $20 to $1,000. As the slots make up the overwhelming majority of games on the website, the minimum and maximum bets are a little higher and lower respectively in order cater to a niche audience. The lowest stake is 10c per line where as the maximum stake is $200 for 20 lines. For blackjack players, the betting limits also cater to suit both low and high stakes players. In some titles, the lowest amount than can be played is just 50c whilst in some of the more premium style editions, bets of up to $500 per game can be made. For players wishing to find higher stakes, I would highly recommend 777 casino where the maximum limits in roulette and blackjack can be as high as $2,000, and $10,000 respectively. If you’re interested, check out my review on 777 casino where you can find more information about this operator’s game selection, table limits and overall casino rating.

Enticing and Transparent Payout Rates

Payout rates are designed to give players an idea of how likely that are to win. Whilst many players can overlook these, they are extremely valuable in reviewing an online casino. Many casinos enlist independent testing authorities to monitor their websites to ensure that games are operating fairly. Unfortunately, Mansion Casino does not publish the results of its payout tests. However, a good tip to know is that nearly all games post Return to Player (RTP) rates within the games themselves. If you just click on the more information tab of the individual title you will find it. Fortunately, I have already done this for you and you can see the individual RTP rates for each type of game here on this website. Below you can see all the categories, along with the payout percentage ranges for each category, giving you a more-informed choice about what you want to play.

As you can see from the above table, Mansion’s payout rates are very competitive, ranging from 92% to 99%, which is what you would expect from a seasoned casino operator. It’s important to note that some rates are largely dependent on the rules of a particular game. For example, the RTPs for blackjack will typically range between 98% and 99%. This means the RTP of 99.4% to 99.87% for this operator is extremely good. Veteran players know that even the smallest changes in RTPs can make all the difference to your returns. On the other hand, slots tend to have a much greater variation in percentage payouts. This makes Mansion Cansino’s rating of slots at 95.05% to 97.7% above the industry average and a real selling point for the operator. In addition, the payouts for table and video poker games are also quite high. Overall, this casino has amassed quite a strong RTP average of 97.25% which makes it a great option for those payout savvy players looking for every edge they can find.

User Friendly and Outstanding Performance

The Mansion Casino website recently received a facelift and the results are really paying off. The homepage is easy to navigate, with various tabs and options to guide you effortlessly though the site. The site navigation menu stays pinned to the top of the page as you scroll through allowing easy access across the home, promotions, support, about us and download pages giving the user a seamless experience when looking for more information. The user is instantly greeted with a selection of the operator’s top games along with any current promotions or offers displayed across the top in a slider. The games selection is appropriately broken up into top games, slot, jackpots, table games, live games, video poker and finally the A – Z of all the titles. When you decide what you want to play, it takes just one click to launch with typical load speeds lasting under 25 seconds. Of course, if you prefer instant access to your favourites, you can download the operator’s gaming software directly to your desktop. As to be expected, the load time is slightly quicker on the downloaded software than playing in instant play mode through the browser. However, there is only a slight difference and overall the titles load very quickly across all platforms. For more information on the Mansion’s minimum hardware and software requirements, check out the table below.

All of Mansion Casino’s software and games are provided by the industry behemoth, Playtech. Playtech is one of the world’s leading gaming software, systems and service providers. They picked up three of the headline awards at the 2016 prestigious eGaming Review B2B Awards including the Poker Network, Mobile Gaming Software and the Multi-Channel Supplier of the year awards. They were nominated for an awards record, 17 categories on the night. One potential drawback is that the operating system is currently only optimised for Windows, however the iOS version is accessible through Apple TV. The operator makes up for this though, with its amazing device compatibility. The Mansion mobile app is currently compatible with Apple iOS, Windows mobile, Android and Blackberry making it a strong industry contender in this category.

Overall, the Mansion website has a really well-rounded user experience and an outstanding performance assisted by the Playtech software. I have given a rating of 10 in this category which will contribute a lot to its overall Mansion Casino rating.

Background to the Casino

A subsidiary of Mansion Ltd, Mansion Casino was launched in 2004 and has been considered a top Casino operator ever since. The operator has an interesting story to tell with various PR stunts launched over the years. As you’d expect from a well-established company, maintaining legal gambling licences, using modern technology to secure the customer data and promoting responsible gambling is high on the operator’s agenda.

Interesting Facts About the Casino

Headquartered in Gibraltar and with more than a decade of experience in online gaming, Mansion has a rich history of publicity. In 2005, the operator co-produced an Emmy-Award Winning Poker Challenge series with Fox which broadcasted worldwide. Further yet, in 2012 the company sponsored a bid to break the Guiness World Record for the longest DJ relay mix which was successfully held at London’s Ministry of Sound nightclub with a recorded time of 12 hours. All proceeds went to the One Life charity. However, perhaps the company is most noteworthy for an association with Premier League football. In 2006 Mansion became the official shirt sponsors of Tottenham Hotspur and have continued that football association today by sponsoring two more premier league clubs; Crystal Palace and A.F.C Bournemouth.

High Emphasis on Customer Support

Communication with customers is an integral part of evaluating Mansion Casino’s rating and worthiness of a being consider a top operator. I have played at many different casinos and understand the frustration that comes with poor customer support. Fortunately, Mansion recognises this and has made all support systems available 24 hours a day, 7 days a week. It provides this through various methods. The primary method recommended is through a customer support email address which is displayed throughout the website. However, in my experience it is just as easy to simply call them directly and speak to a member of staff. Certainly, one shortcoming of this operator is not providing customers with access to a Live Chat functionality. Live chat is available from most casinos these days so I did deduct points from its rating appropriately. However, I have to say that overall, my personal experience with Mansion’s customer service staff has been very positive and while they do not provide all the major support channels, they do place a lot of emphasis and effort into the ones they do have.

Rest Easy with Cutting-Edge Security and Responsible Gambling

When it comes to online gambling, you always need to check that it possesses a valid licence. Every casino wishing to provide online gaming services must obtain a licence and are subject to very close monitoring and regulation, giving players a lot of protection. These licences are displayed prominently on all trustworthy casinos. As you would expect from a high-class casino, Mansion have been registered with the UK Gambling Commission for over a decade. In addition to this, the company also holds a licence from the Government of Gibraltar offering further protection for players. When it comes to online safety, a player’s right to have their data protected securely is a high priority. This operator employs Thawte, an industry leader in online security, securing customer data with 128-bit protection which is above average for the industry. The details on the customer data and security are also available through the website’s terms and conditions page. As a responsible gambling provider, Mansion is committed to creating a safe and enjoyable experience for all of its customers. It features a Responsible Gambling section on its website to help raise awareness to customers of the importance of self-control and adhering to a strict budget. Should things escalate to a problem stage, they rightfully promote organisations designed to help with irresponsible gambling such as Gamcare, Gamble Aware and Gamblers Anonymous.

Bonus Points Awarded

Whilst the operator has yet to receive any industry awards of note, software partner Playtech, has received countless awards in recent years, which in my opinion gives them added credibility. With regards to promotional offers, the operator has put a lot of effort into creating bonuses and promotions that customers actually want and can interact with. For example, the Red or Black promotion enables players to potentially double their money every Wednesday. In addition, there are rewards for social interaction with a Refer-a-Friend bonus which gives referring players $50.

• Awards . 2/3

• Promotions . 3/3

• Special Games . 1/2

• Loyalty Scheme . 1/1

• Extras . 0/1

• Bonus Points . 7

The Playtech collection offers many branded games including titles from DC Comics and Hollywood blockbusters. Whilst these add a certain uniqueness, they are also available at other Playtech casinos so I have only awarded one point for this. Mansion does offer an interesting VIP scheme; however, it doesn’t offer any real extras beyond this so I have not awarded them appropriately here. If you are interested in learning more about the casinos with the best bonuses, check out my guide to the best bonus offers in New Zealand.

Conclusion – A Solid Casino Experience

Throughout the process of this writing this Mansion Casino review, I have been really impressed by the operator’s dedication to excellence. A recent investment in updating the website has really paid off, in my opinion. The casino is easy to navigate, offers a great game selection and is compatible with most mobile devices. The RTP rates are spread across the mid-to-high nineties, making it a very attractive casino option for those payout savvy players. There is a lot of emphasis on software and security meeting the expectations of customers who expect to be able to play in a fun and safe environment. Players interested in live gaming will not be left disappointed by Mansion’s diverse selection of charming and experienced dealers who entertain and delight.

This Mansion Casino test did unveil a couple of weaknesses. One weakness that really stands out to me is the lack of Live Chat support. Chat support these days has become an industry standard and it appears this is something that Mansion does not quite agree with. However, in its defense, both the email and phone support were of a high standard when I tested them. Additionally, the lack of scratch and arcade games was a little disappointing. If these are the types of games you enjoy, then I’d highly recommend checking out William Hill Casino, which has a wide variety of all these types of games. Other than these two weaknesses, I have to say I was left really impressed by Mansion Casino and I am happy to reward them with an overall rating of 83. If you’re interested to learn more about other online casinos in New Zealand, you can check out my top 10 casinos list.

Anything we didn’t touch on?

If you have any questions about anything covered in this review, or indeed any other queries you would like to raise, please feel free to email us at [email protected]. Here are the answers to some of the most commonly asked questions from our readers.

How long do Mansion Casino withdrawals take?

The cashout times for Mansion Casino depend greatly on the type of payment method you use. Bank Transfers take between 3 - 7 days, while debit cards can take up to 11 days.

Who owns Mansion Casino?

Mansion Limited is the parent company of Mansion Casino. The company has been operating the online casino since 2004 and has been making headlines with its sponsorships since.

What is the most trusted online casino?

All online casinos that hold a UKGC licence are safe and trustworthy operators. You can choose any operator that we promote on our site, including these top 10 NZ sites.

How to contact Mansion Casino?

Players can get in contact with Mansion Casino customer support 24 hours a day, 7 days a week, via a number of contact methods including email and live chat.